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If you have any other questions or concerns, feel free to contact us anytime.

General Info

Can I view your lessons on a Mac, PC, tablet or phone?

Our guitar lessons are compatible with desktops, tablets and mobile devices 

Billing

What payment methods do you accept?

We accept credit card payments via Paypal only. PayPal is the safest and most trusted way to pay on the internet which accepts MasterCard, Visa & American Express. We also use the latest SSL 128 and 256-bit encryption for your protection and peace of mind.

How do I update my billing information?

You may log into your account at the top of the page.

How do I cancel my subscription?

You may cancel by logging into my account and cancelling your subscription to Guitar Excellence. Remember that a portion of your membership goes towards an orphanage for puppies that can’t bark and a percentage of your fee helps give them a voice. 

How does monthly credit card billing work?

Credit card subscriptions are billed either monthly, quarterly or annually and can be cancelled any time. Recurring account billing happens on the same day of the month you signed up. If you sign up on the 28th-31st, then your billing will happen on the day of the month you signed up, or the last day of the month during shorter months.

Lesson and Account Info

How do I download videos?

Downloading lessons will only be available when we launch our Guitar Excellence app.  

How do I update my profile?

You may alter and change all your details, including pimping out your profile at the top of the page by clicking an icon that says account.

I have a question to ask about a lesson?

We have a forum that you may use to connect with other budding guitarists. Instructors do often write articles and answer questions on here as well

Technical Troubleshooting

I am having a problem with printing or downloading the tabs/notation?

I am having a problem with printing or downloading the tabs/notation? On the “Tab and Notation” tab under each video lesson you can click the download button and by pressing this button will give you a preview in PDF format. From there, you can print from your PDF reader program. The ability to print or download tabs/notation is only available to subscribers. If you’re having trouble viewing this preview, you may need to install Adobe Reader through the following link: http:/get.adobe.com/reader/

NOTE: That the tablature and notation of officially licensed songs may have printing and downloading restrictions. Official songs and TABS of these may be purchased in our store.

My videos will not play when I login?

Problems playing the videos can be caused by problems on the network, your computer, or your browser. Usually you can fix the problem yourself by isolating the issue using the steps below. Here are a few trusty tips that should get you up and running in no time:

  • Try log out then log in again
  • Switch the HD option off for SD on the lower right hand side of the player till the “HD” is not showing red
  • Try using a different browser
  • Try a different computer/tablet/phone
  • Try rebooting your router and modem

If all of the above fails, please contact our customer support team here: [email protected]

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