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Subscriptions Terms & Conditions

Referred to as the “Site”, owned and operated by Guitar Excellence CC and GE Online PTY (Ltd). (“Guitar Excellence” & “GE Online”). Subject to the following Terms and Conditions (T&Cs), Guitar Excellence provides users of the Site with access to a collection of guitar lessons, guitar courses, guitar-playing resources, and forums of users and subscribers (the “Services”). Guitar Excellence & GE Online reserves the right to amend these from time to time and at any time. The most current version of the T&C is posted at Guitar Excellence’s website domains, and subscribers are responsible for reviewing the T&C to ensure knowledge of such modifications. Use of the Services by a user shall constitute that subscribers acceptance of these Terms and Conditions

Guitar Excellence & GE Online Services

Video Lesson Subscription

Guitar Excellence & GE Online provides access to the Site and its Services. Any visitor to the Site will be able to access only basic information about the Site and the Services of Guitar Excellence & GE Online. Site visitors may register and subscribe to use the Site by providing basic information to Guitar Excellence & GE Online to receive access to Site Services. Subscription requires periodic payments to take and remain in effect. Subscribers agree to pay for the subscription period selected at the time of purchase. Subscribers will receive a confirmation notice upon their original effective date. It is the subscriber’s responsibility to review the notice to ensure that it accurately reflects the requested subscription period. The subscriber may incur some additional fees from our payment gateway. This account must be created for users 13 and older. If someone under the age of 13 uses the account, a parent or guardian must be present at all times. Subscription renewal is automatic, and subscribers authorise automatic renewal of their subscriptions until canceled. Subscribers can cancel the automatic renewal of their subscription at any time via PayPal/PayFast or in their account. You can cancel your subscription at www.paypal.com or logging into their account. We hold a 7-day money back guarantee on this service provided the subscriber has logged into his account for a minimum of 60 minutes within 7 days.

Online Lesson Subscription

Guitar Excellence CC and GE Online PTY (Ltd) operate as a subscription service consisting of four (4) guitar lessons online per month.  Some months may contain five (5) lessons in the month and/or less for public holidays. Guitar lessons are not provided on public holidays within South Africa. Every year in December there will be no lessons for a period of three (3) to four (4) weeks. These lessons are accounted for throughout the year with months that have five (5) lessons in them. Pupils that have commenced lessons for longer than three (3) months cannot use November as termination month within the fiscal year and will use December as your termination month. 

Every effort will be made to make sure everything is in top running order to make sure your lessons will be smooth as possible and uninterrupted. In the event that the lesson is interrupted due to technical problems like weather, electricity interruptions, load-shedding, bad connections, or any other cause whatsoever, then the lesson will be rescheduled and/or reconnected at the teachers discretion. If lessons are interrupted due to any of the above causes outside of the teachers control, these lessons will be made up and no refunds or credits will be given. All online lesson subscriptions are non-refundable. Guitar Excellence and GE Online may from time to time at its discretion provide refunds in exceptional circumstances.

A working computer that has an online meeting platform like Zoom or Skype and a working webcam is also required for online lessons. The pupil accepts and agrees that the Internet connection used while having lessons is of acceptable speed and bandwidth. The minimum requirement for online lessons is a 10Mb Internet connection. A working computer that has an online meeting platform like Zoom or Skype and a working webcam is also required for online lessons. Guitar Excellence and GE Online are not responsible for the success, motivation, commitment and progress of any pupil. Every effort will be made to ensure steady progress is made if the pupil practices according his or hers workload. We cannot guarantee results on Guitar Excellence and GE Online’s behalf. Your payment subscription for this service is valid for one month of 30 days. In the 30-day period you may receive four or five lessons. Public holidays are only accountable for South African holidays only at the moment and your instructor will inform you ahead of time when these are applicable.

Subscription renewal is automatic, and subscribers authorise automatic renewal of their subscriptions until canceled. Guitar Excellence and GE Online HQ is based in South Africa and work in the following Standard Time Zone of GMT/UTC + 02:00 hour with no daylight savings applicable. Guitar Excellence and GE Online is committed to meticulous screening of instructors to ensure that only top quality professional guitar instructors are chosen for its clients. However, Guitar Excellence and GE Online cannot be held responsible for the actions and conduct of its instructors. Each guitar instructor has contracted with Guitar Excellence and GE Online as an independent contractor, operating with the support and under the guidance and systems of Guitar Excellence and GE Online. Therefore, the customer hereby indemnifies and holds Guitar Excellence and GE Online harmless against any and all claims arising from any act or omission by the instructor whilst rendering instruction under the auspices of Guitar Excellence and GE Online.

If a contractor under Guitar Excellence CC and GE Online PTY (Ltd) is prevented from performing duties under your contract by vis major or casus fortuitus then Guitar Excellence CC, GE Online PTY (Ltd) and, our contractors are discharged from liability. This includes acts beyond our control in fulfilling our subscription obligations like government intervention and acts of God under Force Majeure. Should the client become aware of any concern relating to the quality, behavior or actions of an instructor, they hereby agree to contact Guitar Excellence and GE Online immediately.

Reservation of Rights

Guitar Excellence and GE Online reserve the right to terminate and/or cancel a pupil or subscribers’ subscriptions or access to the site at any time for any reason.

Username/Password Protection

Upon registering for video lessons, subscribers will choose a username and password that will permit them to access the appropriate level of services for the Site. Subscribers to the Site agree to take all reasonable steps to protect and ensure the accuracy of any login, password or payment information provided in connection with the Services. Subscribers agree to be the sole users of their username/password and the Services, and to promptly notify Guitar Excellence and GE Online if this is not the case. Guitar Excellence and GE Online may terminate access and deactivate or delete a user’s account without prior notice and without obligation. Guitar Excellence and GE Online reserve the right to restrict access to the Services to any user, and may at any time without notice immediately deny access by any person.

If your teacher needs to cancel a lesson and cannot make it up you will be credited via PayPal/PayFast. If a pupil needs to cancel their lesson the that lesson will be forfeited. Subscribers can cancel the automatic renewal of their subscription with one full calendars months notice of thirty (30) days time except November if you had lessons for longer than three (3) months in a fiscal year. In the event that you wish to cancel your subscription in November your termination month will be December. A full calendar month constitutes as the starting day of the first (1st) to the thirtieth (30th) day of the month. To do so, contact Guitar Excellence CC, GE Online PTY (Ltd) and authorise your cancellation of subscription. Your account will be canceled within two (2) business days of receipt upon your expired termination month. Guitar Excellence and GE Online will cancel any subscription on a pupil’s behalf via PayPal/PayFast. Your payment subscription for this service is valid for one month of 30 days. In the 30-day period you may receive four or five lessons. Public holidays are only accountable for South African holidays only at the moment and your instructor will inform you ahead of time when these are applicable.

Subscription renewal is automatic, and subscribers authorise automatic renewal of their subscriptions until canceled. A termination survey may be sent to the pupil to be filled out by the pupil in order to help us improve our services and products. Guitar Excellence and GE Online HQ is based in South Africa and work in the following Standard Time Zone of GMT/UTC + 02:00 hour with no daylight savings applicable.

If a contractor under Guitar Excellence CC and GE Online PTY (Ltd) is prevented from performing duties under your contract by vis major or casus fortuitus then Guitar Excellence CC, GE Online PTY (Ltd) and, our contractors are discharged from liability. This includes acts beyond our control in fulfilling our subscription obligations like government intervention and acts of God under Force Majeure. Should the client become aware of any concern relating to the quality, behavior or actions of an instructor, they hereby agree to contact Guitar Excellence and GE Online immediately.

Intellectual Property Notices

All notes, PDFs, tutorial videos and examination resources are the property of Guitar Excellence CC and GE Online PTY (Ltd), unless otherwise stated. The learner to whom they are given may only use them. The client and learner agree not to copy, photocopy, email, scan, distribute or make any form of replication of such resources, without the express permission of Guitar Excellence CC and GE Online PTY (Ltd). All songs, music notes and other notes that are given to pupils during lessons are for the sole purpose of learning and is an interpretation of the musical work and is under copyright to Guitar Excellence CC and GE Online PTY (Ltd).  All songs, music notes and other notes that are given to pupils during lessons are for the sole purpose of learning and is an interpretation of the musical work and is under copyright to Guitar Excellence CC and GE Online PTY (Ltd).

Guitar Excellence CC and GE Online PTY (Ltd), its logo and slogan “Some are born but many are made” are trademarks of Guitar Excellence CC and and GE Online PTY (Ltd). The Site contains proprietary, original material that is protected by South African and international copyright as well as international treaties. Guitar Excellence CC and GE Online PTY (Ltd), our instructors and our licensors retain all intellectual property rights with respect to such proprietary, original material. Guitar Excellence CC and GE Online PTY (Ltd) will pursue legal action against anyone who misappropriates its name or content for commercial use. Any commercial publication or exploitation of the Services or any content provided in connection therewith is specifically prohibited and anyone wishing to do so must first request and receive prior hand written permission from Guitar Excellence CC and GE Online PTY (Ltd) to do so. This notice constitutes fair warning.

Use Restrictions

You agree to not use the Services: To upload, post, email, transmit or otherwise make available (A) any content that you do not have a right to make available; (B) any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; (C) any unsolicited or unauthorized advertising or promotional materials; or (D) any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable to intentionally or unintentionally violate any applicable local, state, national or international law.

Print and Download Restrictions

The Site may at times contain proprietary and original material licensed from Third Parties. The terms under these licenses may prohibit the downloading and/or printing of such material by users. Guitar Excellence CC and GE Online PTY (Ltd) is obliged under such licenses to disable the user’s ability to download and/or print such content. You may purchase the material via our shop from authorised resellers and affiliates. Any attempt by users and subscribers to circumvent these restrictions is a violation of this T&C agreement and may result in termination of service and appropriate legal action. Videos that can be downloaded legally on our site will have a one (1) download per one (1) user limit for video downloads on our app per day. 

Links

Guitar Excellence CC and GE Online PTY (Ltd) welcomes links to its web site domains. You are free to establish a hypertext link to this Site provided that the link does not state or imply any sponsorship or endorsement by Guitar Excellence CC and GE Online PTY (Ltd). Guitar Excellence and GE Online often links to web sites that are not under its control. Guitar Excellence CC and GE Online PTY (Ltd) is not responsible for the contents of any linked site or any link contained in a linked site. Guitar Excellence CC and GE Online PTY (Ltd) provides links only as a convenience and the inclusion of any link does not imply endorsement of the web site by Guitar Excellence CC and GE Online PTY (Ltd).

Gift Vouchers

Gift vouchers purchased at Guitar Excellence CC and GE Online PTY (Ltd) are only valid for the period specified on the product and are not open ended. Failure to use the gift in the allocated timeframe will result in the lessons and/or access forfeited. Gift vouchers are non-refundable. By purchasing a gift voucher the person receiving lessons has the allocated minimum requirements for lessons to commence and is not the responsibility of Guitar Excellence CC and GE Online PTY (Ltd). 

Guitar Excellence CC and GE Online PTY (Ltd) may discontinue disseminating the lessons of any instructor, category and type of music, resources and data, and works of specific contributors. Guitar Excellence CC and GE Online PTY (Ltd)e may change or eliminate any transmission method and may change transmission speeds or other signal characteristics. Guitar Excellence CC and GE Online PTY (Ltd), at its sole discretion, may occasionally make modifications to the Site, its servers, and the information, resources and data contained therein, including the Services and/or Guitar Excellence CC and GE Online PTY (Ltd) paid subscribers all access section

Disclaimer

Please read this Disclaimer carefully before using any of the Services, including subscribing to the Guitar Excellence CC and GE Online PTY (Ltd). You understand and agree that the Services available on the site are provided on an “as-is” and “as available” basis. Guitar Excellence CC and GE Online PTY (Ltd) hereby disclaims any and all warranties with respect to the Services, whether express, implied, statutory or otherwise, including any implied warranties of fitness for a particular purpose, merchantability, accuracy, title and non-infringement. In connection with the foregoing you expressly agree that use of this site is at your sole risk and without any warranty and that such exclusion of warranties is an essential part of the basis on which Guitar Excellence CC and GE Online PTY (Ltd) provides the Services. You expressly agree that use of the Services, including all video and online lessons and content distributed by, downloaded or accessed from or through this Site, is at your sole risk. You understand and agree that you will be solely responsible for any damage to you or your computer system or for any loss of data that results from the use of the Services by you. Guitar Excellence CC and GE Online PTY (Ltd) will make all reasonable efforts to have the Services available on a 24-hour basis, excluding normal network administration and system down time, but if access is suspended or interrupted, liability will be limited to restoring access to the Services as soon as practical. Guitar Excellence CC and GE Online PTY (Ltd) are not responsible for the success, motivation, commitment and progress of any pupil. Every effort will be made to ensure steady progress is made if the pupil practices according his or hers workload. We cannot guarantee results on Guitar Excellence CC and GE Online PTY (Ltd) behalf.

Limitation on Liability

Under no circumstances shall Guitar Excellence CC and GE Online PTY (Ltd) be liable, whether alleged as a breach of contract, tort (including negligence and strict liability), equity or otherwise, for any cost of cover or substitute service or any indirect, incidental, special or consequential damages arising from or in connection with the use the Services, or resulting from unauthorised access to or alteration of transmissions of lessons or of other information that is sent or received, including but not limited to damages for lost profits, even if Guitar Excellence CC and GE Online PTY (Ltd) has been advised of the possibility of such damages. Guitar Excellence CC and GE Online PTY (Ltd) is committed to meticulous screening of instructors to ensure that only top quality professional guitar instructors are chosen for its clients. However, Guitar Excellence CC and GE Online PTY (Ltd) cannot be held responsible for the actions and conduct of its instructors. Each guitar instructor has contracted with Guitar Excellence CC and GE Online PTY (Ltd) as an independent contractor, operating with the support and under the guidance and systems of Guitar Excellence CC and GE Online PTY (Ltd). Therefore, the customer hereby indemnifies and holds Guitar Excellence CC and GE Online PTY (Ltd) harmless against any and all claims arising from any act or omission by the instructor whilst rendering instruction under the auspices of Guitar Excellence CC and GE Online PTY (Ltd).

Limitation on Liability

This T&C constitutes the entire agreement between you and Guitar Excellence CC and GE Online PTY (Ltd) and shall govern your use of the site and its Services, superseding any prior agreements between you and Guitar Excellence CC and GE Online PTY (Ltd). This T&C and the relationship between you and Guitar Excellence and GE Online shall, be governed by the laws of the Republic of South Africa. By signing up to the Site, you understand and agree to the items in our privacy policy.

Online Store Terms & Conditions

Acceptance of Terms and Conditions

Referred to as the “Site”, owned and operated by Guitar Excellence CC and GE Online PTY (Ltd). (“Guitar Excellence” & “GE Online”). Subject to the following Terms and Conditions (T&Cs), Guitar Excellence provides users of the Site with access to a collection of guitar lessons, guitar courses, guitar-playing resources, guitar products for sale and forums of users and subscribers (the “Services”). Guitar Excellence & GE Online reserves the right to amend these from time to time and at any time. The most current version of the T&C is posted at Guitar Excellence’s website domains, and subscribers are responsible for reviewing the T&C to ensure knowledge of such modifications. Use of the Services by a user shall constitute the subscriber’s acceptance of these Terms and Conditions

Company Information

Organization Name: Guitar Excellence CC & GE Online PTY (LTD)

Address: 35 Fredman Drive

City: Sandton 2196

State: Gauteng

Country: Republic of South Africa

Web Sites(s):
www.guitarexcellence.co.za
www.guitarexcellence.co.uk
www.guitarexcellence.net

The site www.guitarexcellence.co.za allows the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out to a current pupil of Guitar Excellence CC & GE Online (Pty) Ltd.
A purchasing contract (“sale”) between you and Guitar Excellence CC & GE Online (Pty) Ltd only comes into effect once you have fully completed and submitted the online order form for one or more products in your basket (“shopping cart”) AND your payment has been authorized by Guitar Excellence CC & GE Online (Pty) Ltd and cleared into our bank account. The above is dependent upon the product being available.

Products on Guitar Excellence CC & GE Online (Pty) Ltd cannot be reserved to be bought at a later stage, and placing an item in your basket without completing the order does not amount to a sale or an order. This means that Guitar Excellence CC & GE Online (Pty) Ltd may remove any item from your basket before the sale actually takes place in the event of the product going out of stock.

Guitar Excellence CC & GE Online (Pty) Ltd cannot be held responsible if an order has become unavailable by the time you try to complete a purchase at a later stage. The invoice for your purchase will be available online in the “My Account” section on the site when you log into www.guitarexcellence.co.za. A copy of this invoice will be included in your parcel.

Cancelling and Ending Orders

Guitar Excellence CC & GE Online (Pty) Ltd reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you. Guitar Excellence CC & GE Online (Pty) Ltd will be liable for reimbursing you the rand value paid only if you have already paid for the cancelled order. You have the right to return item(s) purchased within a fourteen (14) day period from purchase date provided goods are unopened, un-used and return in original condition and packaging. This is only for physical goods and not services.

Fraud

Guitar Excellence CC & GE Online (Pty) Ltd reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely. Guitar Excellence CC & GE Online (Pty) Ltd may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.

In the event of a fraudulent purchase being placed on Guitar Excellence CC & GE Online (Pty) Ltd, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Guitar Excellence CC & GE Online (Pty) Ltd does not process refunds for orders suspected of fraud. The relevant banking or online payment gateway will initiate a resolution and further instructions. Guitar Excellence CC & GE Online (Pty) Ltd does not provide order details relating to orders suspected of fraud.

Product Pricing

The Regular Retail Price

The Regular Retail Price (“RRP”) is the standard price that Guitar Excellence CC & GE Online (Pty) Ltd charges for the product. The RRP is determined by considering the suppliers’ price, market conditions, and the prices being offered by other local retailers as well as currency fluctuations.

Please note that RRPs can change over the course of several seasons, months, weeks and days over which the product may be sold. The RRPs applicable at the time the product is introduced may differ from the RRP at the time of your purchase.

The Discount Price

When Guitar Excellence CC & GE Online (Pty) Ltd is having a sale or is running a discounted promotion on specific products on the site – the discount price is shown on the product’s product page, as well as the Regular Retail Price (“RRP”). The discount price will be shown in red and the RRP will be shown alongside it – but will be crossed out.

When a discount price is shown on the product page, the discount price is the price you will pay when you add the product to your cart at the discounted price, and conclude the sale at the discounted price i.e. the purchase price.

Pricing Accuracy

Every reasonable effort will be made to ensure that the RRP and, if applicable, the Discount Price of all products on Guitar Excellence CC & GE Online (Pty) Ltd are correct at the time of your purchase. If, however, the product is offered at an erroneous price, Guitar Excellence CC & GE Online (Pty) Ltd will not be obliged to supply the said product at the incorrect price.

Guitar Excellence CC & GE Online (Pty) Ltd will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price or source a substitute with the payers permission.

Delivery Fees

For orders of R500.00 or more, in Johannesburg, Cape Town & Pretoria within South Africa, Guitar Excellence CC & GE Online (Pty) Ltd delivers door-to-door free of charge.

For orders under R500.00 in Johannesburg, Cape Town & Pretoria within South Africa, Guitar Excellence CC & GE Online (Pty) Ltd charges a fee to be confirmed at check-out to deliver door-to-door with your teacher at your next scheduled weekly lesson dependent on stock availability and may take up to 21 working days.

Making a Payment

Guitar Excellence CC & GE Online (Pty) Ltd only accepts payments made by Visa and MasterCards, as well as chipped debit cards that have been activated for online purchases only. When you place an order, the transaction details are presented to the bank and payment gateway for authorisation of the payment amount.

If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorized to use the credit card for payment of your order and that there are sufficient funds in this credit card account to cover the costs of any transactions you complete with Guitar Excellence CC & GE Online (Pty) Ltd at www.guitarexcellence.co.za

Guitar Excellence CC & GE Online (Pty) Ltd delivers and collects your orders directly to and from your residential address where your weekly home lessons are confirmed with Guitar Excellence CC & GE Online (Pty) Ltd. Upon submitting your address during checkout the only acceptable delivery address is your registered home address where your home lessons subscription takes place every week with your teacher.

Guitar Excellence CC & GE Online (Pty) Ltd accepts no responsibility of the handing over of guitars and amps to your teacher for repairs and maintenance services purchased with Guitar Excellence CC & GE Online (Pty) Ltd. It is up to the buyer or pupil to ensure that all goods handed over to your teacher are insured in the case of loss, theft or any other cause whatsoever.

Defective Items, Returns and Reimbursement

Guitar Excellence CC & GE Online (Pty) Ltd does not hold stock of any goods as seen on the website therefore, cannot accept returns for incorrect orders placed and cannot issue refunds under these circumstances unless goods are faulty, damaged or broken. The warranty will be fulfilled by our suppliers.

If your parcel is lost due to theft, loss, act of God or any other cause whatsoever your teacher assigned to you is solely responsible for the replacement of your order. Guitar Excellence CC & GE Online (Pty) Ltd is not responsible for goods handed over to your teacher for our repair services or for goods lost, damaged in transit from your teacher. Your teacher is solely responsible for the replacement of your order regarding all orders placed with Guitar Excellence CC & GE Online (Pty) Ltd as well.

Warranty

If a product is bought within the stipulated time frame of 14 days, it may qualify to be covered under supplier’s warranty.

The Consumer Protection Act now reinforces in South Africa what has been stipulated in warranty documents included with products stating:

1. Warranty, often mistakenly called a guarantee, is a legally binding assurance that the product has certain properties.
2. If a product becomes defective within a specified period of time, it may either be replaced or repaired within the warranty terms.
3. Warranty states that the goods have no hidden defects or defects that originate at the point of production that will make them unfit for the purpose for which they were bought.
4. If there is a hidden defect or the defect originates as a result of a defect created at the production point, the warranty within the specified time is applicable.
5. The CPA also states that there is an implied term that the goods are reasonably suitable for the purposes for which they are intended.
6. Any form of warranty lapses should the goods have been tampered with or opened at any place other than the distributor designated by the brand’s workshop or a workshop appointed by the distributor.

In order for a product to be covered under warranty the following factors need to be applicable:

1. It must have been purchased by the end-user within the applicable warranty time frame specified by the manufacturer.
2. The defect must be as a result of a latent defect that originated at the point of production that makes the item unfit for the use it was intended.
3. No person other than a repair person appointed by the distributor has opened the item.

What deems an item not to be covered under warranty:

1. Defects or technical issues that fall outside of the manufacturer’s control.
2. When products work’s as they are intended to work, but due to external factors that the supplier or manufacturer has no control of, these products fall outside of warranty.
3. When it is deemed that the external factors of usage, wear and tear created the fault and the fault did not originate as a result of an internal production defect.

Security

Anyone trying to download malware or damaging coding on guitarexcellence.co.za, or who tries to gain unauthorized access to any page on this site, will be prosecuted.

Guitar Excellence CC & GE Online (Pty) Ltd will claim civil damages from such person if Guitar Excellence CC & GE Online (Pty) Ltd suffers any damage or loss.

You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.

You allow Guitar Excellence CC & GE Online (Pty) Ltd to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Guitar Excellence CC & GE Online (Pty) Ltd has no access to any confidential information regarding your payment method.

Guitar Excellence CC & GE Online (Pty) Ltd registration documents and the registered domain name are verified and underwritten by Cloudflare.

Indemnity

This T&C constitutes the entire agreement between you and Guitar Excellence and GE Online and shall govern your use of the site and its Services, superseding any prior agreements between you and Guitar Excellence and GE Online. This T&C and the relationship between you and Guitar Excellence and GE Online shall, be governed by the laws of the Republic of South Africa. By signing up to the Site, you understand and agree to the items in our privacy policy.

Guitar Excellence CC & GE Online (Pty) Ltd is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Guitar Excellence CC & GE Online (Pty) Ltd is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.

However, neither Guitar Excellence CC & GE Online (Pty) Ltd nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.

Furthermore, Guitar Excellence CC & GE Online (Pty) Ltd provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing [email protected] or by calling 0861 GUITAR

Although the products on the site may be under guarantee, the site itself is offered on an “as it is” basis and is not set up or delivered according to your individual specifications.

This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs.

You and Guitar Excellence CC & GE Online (Pty) Ltd are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.

Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or Un-enforceability of an individual term.

Privacy

Guitar Excellence CC & GE Online (Pty) Ltd has to take all reasonable steps to protect your personal information. For the ends of this clause, ”Personal information” is defined according to the details in the Promotion of Access to Information Act, number 2 of 2000 (PAIA).

Guitar Excellence CC & GE Online (Pty) Ltd is authorized to gather, store and use the following of your information:

Name and surname
Date of birth
Sex
Citizenship
Nearest City
Non-personal click patterns
Email address
IP address, and
ID or passport number

Cookies

Our site uses cookies to differentiate between members and non-members. We use a third-party tracking service Google Analytics that uses cookies and web beacons/pixels to track non-personal data about visitors on our site. We track all usage (including, but not limited to: pages visited, time on site, browser information, geographic location) to improve the user experience. The use of cookies and web beacons/pixels by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy policy. We do not have access or control over these cookies.

Our site’s email sign up, login and registration forms asks visitors to provide contact information (like their name and email address). We use contact information gathered from the registration form to contact the visitor when necessary. This information is kept private and is not shared with other companies. Demographic and profile data is also collected at our site. We use this data to tailor the user’s experience at our site, showing them content that we think will interest them and displaying the content according to their preferences. This information may be shared with advertisers on an aggregate (not personal) basis. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. We may provide your personal data to companies, such as PayPal, that provide services to help us with our business activities such as billing or offering customer service. These companies are authorized to use your personal data only as necessary to provide these services to us. We use your personal data to provide services to you. We also use this data to send updates to our sites and marketing communications. You can opt out of receiving promotional email by following the directions included in the emails. We will share your personal data with third parties only in the ways that are described in this privacy policy. We will retain your personal data for as long as your account is active or as needed to provide you services. Please contact us, if you wish to cancel your account or request that we no longer use your data to provide you services. We will retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not knowingly collect personal data from children or collect data from anyone under the age of 13.

DoubleClick

We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Electronic Communication

Guitar Excellence CC & GE Online (Pty) Ltd is entitled to gather, store and use the above information and may from time to time send you information regarding our products and services, which you may opt out.

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