Terms and Conditions

This website (the “Site”) is owned and operated by Guitar Excellence CC and GE Online (Pty) Ltd (collectively referred to as “Guitar Excellence”, “GE Online”, “we”, “us”, or “our”). Access to and use of the Site and all associated services—including online guitar lessons, courses, learning resources, subscriber forums, and other related features (collectively, the “Services”)—are governed by the following Terms and Conditions (“T&Cs”).

By accessing or using the Site or Services, you (“the User” or “Subscriber”) agree to be bound by these T&Cs, which form a binding legal agreement between you and Guitar Excellence.

We reserve the right to modify or update these T&Cs at any time, in our sole discretion, to reflect changes in the law, best practices, business operations, or Service offerings. The most recent version will be published on our official websites. It is your responsibility to review the current T&Cs periodically. Continued use of the Site or Services following any changes will constitute your acceptance of the updated T&Cs.

Nothing in these T&Cs will be interpreted so as to exclude or limit your rights under the Consumer Protection Act, 2008 (CPA), where applicable.

Video Lesson Subscription

Guitar Excellence CC and GE Online (Pty) Ltd (“Guitar Excellence”, “GE Online”, “we”, “our”) provide access to guitar-related educational content and services (“Services”) via this website (“Site”). While general information may be accessed freely by visitors, full use of the Services requires user registration and an active, paid subscription.

Subscription Terms

Subscriptions are billed on a recurring basis (monthly or quarterly), and payment is required in advance to maintain access to the Services. All subscription plans are subject to automatic renewal, and no automated reminders will be issued prior to billing. By subscribing, you agree to be automatically charged at the start of each new billing cycle unless and until the subscription is cancelled via PayFast, PayPal, or through your account settings.

You will receive a confirmation email upon subscription activation. It is your responsibility to review and verify the accuracy of this information. Additional service or transaction fees may be charged by your chosen payment gateway.

Subscriptions may only be purchased by individuals aged 13 years or older. If the account is created for or used by a minor under 18, a parent or legal guardian must supervise all use and be the legal account holder.

7-Day Trial Guarantee

If you are not satisfied, you may request a refund within 7 (seven) calendar days of your initial subscription, provided:

• You have not attended or scheduled any live lesson, and

• Your total login time to the Site does not exceed 60 minutes within the trial period.

This guarantee is strictly limited to first-time subscribers and cannot be claimed more than once per user.

No Refund Policy Beyond Trial

Except as explicitly stated under the 7-Day Trial Guarantee, all subscriptions are non-refundable, including but not limited to cases where lesson time has been reserved or missed, as lesson slots are allocated exclusively and prevent bookings by other users. This model constitutes a “made-to-order” service under the Consumer Protection Act, Section 17(3), which limits cancellation rights once a service has been committed to a specific date or time at the customer’s request.

Online Lesson Subscription

Guitar Excellence CC and GE Online PTY (Ltd) provide four (4) scheduled online guitar lessons per month under a monthly automated subscription. Some months may include five (5) lessons or fewer where South African public holidays apply. An annual break occurs in December for 3–4 weeks, accounted for by months with five (5) lessons during the year.

Booking, Attendance & Cancellations

Each lesson is reserved in advance and cannot be resold, forming part of a time-slot-based model. Missed lessons are non-refundable. This model is protected under Section 17(4)(b) of the Consumer Protection Act (CPA) as it involves services booked for a specific time.

• Cancellations with at least 7 days’ notice may be rescheduled, subject to instructor availability and at their discretion.
• No-shows or cancellations with less than 7 days’ notice will be forfeited, with no credit or refund.

If the lesson is interrupted by external issues (e.g., load shedding, bad weather, connectivity issues), it will be rescheduled. No refunds or credits will be issued for these cases.

First-time subscribers may cancel within 7 days if no lesson has been booked or attended, and login time is under 60 minutes.

Technology & Readiness

A minimum 10Mbps connection, computer, webcam, and video conferencing app (Zoom/Skype) are required. Guitar Excellence is not responsible for pupil progress, motivation, or results, but commits to providing quality instruction and materials.

Subscription Timing & Renewals

• Subscriptions renew automatically each month unless cancelled in your payment platform.
• November may not be used as a cancellation month for subscribers beyond 3 months; December will serve as the termination period.
• South African public holidays and the December break are observed; affected lessons are built into the annual calendar.

Liability & Force Majeure

Instructors are independent contractors vetted and supported by Guitar Excellence. While quality is monitored, we are not liable for contractor behaviour and any claims arising from it. Pupils agree to raise concerns directly with Guitar Excellence immediately.

In the event of force majeure (acts beyond our control including acts of God or government), Guitar Excellence and its instructors are released from liability for any failure to perform under the contract.

Guitar Excellence and GE Online reserve the right to suspend or terminate a pupil or subscriber’s access to the site or subscription services in cases of:

• Breach of terms and conditions, including abuse, fraud, or failure to pay;

• Misuse of the platform, including disruptive or offensive behavior toward instructors;

• Violation of reasonable conduct expected during lessons.

Where appropriate, reasonable notice and an opportunity to remedy the breach will be provided before termination. In cases of serious or repeated breach, termination may be immediate. Refunds in these cases will be at the sole discretion of Guitar Excellence and GE Online, in line with the Consumer Protection Act.

Upon subscribing for video lessons, users will be required to create an account with a secure username and password. These login credentials grant access to the appropriate level of services based on the user’s subscription tier.

By registering, you agree to:

• Maintain the confidentiality and security of your login details.

• Take all reasonable steps to prevent unauthorised access or use of your account.

• Ensure that all personal and payment information linked to your account remains accurate and up to date.

• Be solely responsible for all activity conducted under your username and password, whether authorised by you or not.

Accounts are licensed for individual use only. Sharing login details or granting access to non-subscribers is strictly prohibited and may result in immediate suspension or termination of access, without refund and without prior notice.

Guitar Excellence CC and GE Online (Pty) Ltd reserve the right to:

• Monitor access and usage for account integrity and misuse.

• Restrict or terminate a user’s access to the Services at any time, at our sole discretion, for violations of these terms or where continued access is deemed to pose a risk to the integrity or operation of the platform.

• Suspend or delete user accounts without prior notice in cases of abuse, unauthorised access, or breach of these Terms.

Nothing in this clause limits your statutory rights under the Consumer Protection Act, 2008, but we reserve the right to enforce access limitations to protect our services, instructors, and subscriber community.

Lesson Cancellation:

• If a scheduled lesson is cancelled by the instructor and cannot be rescheduled within a reasonable timeframe, a credit will be processed to your payment method (PayPal/PayFast).

• If a subscriber or pupil cancels or fails to attend a scheduled lesson for any reason, that lesson is forfeited and will not be rescheduled, credited, or refunded.

• Lessons falling on South African public holidays will not take place. Where applicable, such lessons may be rescheduled at the instructor’s discretion.

Subscription Termination:

• Automatic Renewal: All subscriptions with Guitar Excellence CC and GE Online PTY (Ltd) (“Guitar Excellence” and “GE Online”) will automatically renew at the end of each subscription period unless cancelled in accordance with these Terms and Conditions.

• Notice of Cancellation: Subscribers wishing to cancel their subscription must provide written notice via email to [email protected]. Cancellations sent via other platforms or made verbally will not be accepted. The notice must include the subscriber’s account details and intent to cancel the subscription.

• Cancellation Period: Notice of cancellation must be provided at least one full calendar month prior to the intended cancellation date. A full calendar month is defined as the period between the 1st and the 30th or 31st of the month, depending on the month in question.

• Acknowledgment of Notice: Guitar Excellence CC and GE Online PTY (Ltd) will acknowledge receipt of your written cancellation notice within two (2) business days. The cancellation will only be considered valid upon written acknowledgment from Guitar Excellence, and the cancellation will take effect at the end of the next full billing cycle following the notice period.

• Termination in November: For subscribers who have received lessons for three (3) consecutive months or more in a fiscal year, November cannot be used as the cancellation month. In such cases, December will serve as the designated termination month.

• Responsibility for Payment Management: Guitar Excellence CC and GE Online PTY (Ltd) cannot cancel subscriptions on your behalf via PayPal, PayFast, or any other third-party payment provider. Subscribers are responsible for managing and cancelling any recurring payments directly through their payment provider’s platform.

• Effect of Cancellation: Upon valid cancellation notice, the subscription will be deactivated within two (2) business days following the expiration of the current billing cycle. If the cancellation is made in the final month of the subscription, the service will continue until the end of that billing period.

Subscription Duration:

• Subscriptions are valid for a 30-day billing period, during which subscribers will receive a minimum of four (4) lessons, and occasionally five (5), depending on the calendar month.

• Non-attendance of scheduled lessons by the subscriber or pupil for any reason will not entitle the subscriber to a refund, credit, or rescheduling.

Feedback & Quality Assurance:

• A voluntary cancellation survey may be sent to you to help us improve our services. While optional, your feedback is appreciated.

Jurisdiction & Time Zone:

• Guitar Excellence CC and GE Online PTY (Ltd) operate under South African law and the Standard Time Zone of GMT/UTC +02:00, with no daylight saving time adjustments.

Force Majeure:

• In the event that Guitar Excellence CC, GE Online PTY (Ltd), or its instructors are unable to perform any obligations due to circumstances beyond their control—such as natural disasters, power outages, load shedding, government intervention, civil unrest, or other acts of force majeure (vis major or casus fortuitus)—no liability shall be incurred, and affected obligations shall be suspended or waived accordingly.

Instructor Conduct:

• All instructors operate as independent contractors under agreement with Guitar Excellence CC and GE Online PTY (Ltd). While we rigorously screen our instructors for professionalism and competence, we cannot be held liable for their conduct. If you experience any concerns, you agree to notify us immediately at [email protected] so that appropriate action can be taken.

All materials provided by Guitar Excellence CC and GE Online PTY (Ltd)—including, but not limited to, lesson notes, PDFs, tutorial videos, exercises, practice tracks, examination resources, and other learning materials—are and shall remain the exclusive intellectual property of Guitar Excellence CC and GE Online PTY (Ltd), unless explicitly stated otherwise in writing.

These materials are licensed to the enrolled learner solely for personal, non-commercial educational use. Learners, clients, subscribers, or any third party may not copy, reproduce, scan, email, distribute, translate, transmit, publish, share, or adapt any part of these resources in any form, physical or digital, without the express prior written consent of Guitar Excellence CC and GE Online PTY (Ltd).

All songs, sheet music, arrangements, and other musical notations provided during lessons are created or adapted solely for instructional purposes and remain protected as original interpretations or derivative works. These materials are not to be used for public performance, broadcast, commercial distribution, or any other purpose beyond individual learning. Any unauthorised use may constitute infringement of copyright under the Copyright Act 98 of 1978 and will be dealt with accordingly.

The business names Guitar Excellence CC and GE Online PTY (Ltd), the slogan “Some are born but many are made”, and all associated branding, including logos, marks, course names, and other proprietary identifiers, are trademarks or registered trademarks of Guitar Excellence CC and GE Online PTY (Ltd). Unauthorised use or misrepresentation of these trademarks for personal or commercial purposes is strictly prohibited.

The Site and Services contain original content, instructional methodologies, and systems developed by Guitar Excellence CC and GE Online PTY (Ltd), its instructors, and licensors, which are protected under South African copyright law, international copyright conventions, and treaty obligations. All rights not expressly granted herein are reserved.

Guitar Excellence CC and GE Online PTY (Ltd) reserves the right to pursue civil and/or criminal action against any person or entity that unlawfully uses, reproduces, exploits, or misappropriates any part of its intellectual property or brand assets. Any person seeking to use materials or content for commercial, academic, or public purposes must first obtain explicit written consent, signed and granted by an authorised representative of the company.

This clause serves as formal notice of the company’s rights and the legal remedies available in the event of infringement.

By accessing and using the services provided by Guitar Excellence CC and GE Online PTY (Ltd) (“Guitar Excellence” and “GE Online”), you agree to use the Site and its associated platforms in a lawful, responsible, and respectful manner. You further agree not to use the Services or any part thereof:

1. To upload, post, share, transmit, distribute or otherwise make available any content, data, or material:

   • That you do not have legal authority or rights to use or disclose;

   • That infringes or may infringe upon any third party’s intellectual property rights, including but not limited to copyright, trademark, patent, trade secret, or design rights;

   • That constitutes unsolicited or unauthorised advertising, promotional materials, “spam,” “junk mail,” “chain letters,” or any other form of solicitation not expressly authorised by Guitar Excellence and GE Online;

   • That is unlawful, harmful, abusive, harassing, defamatory, libellous, invasive of privacy, threatening, vulgar, obscene, profane, hateful, discriminatory, incites violence, or is otherwise objectionable under the laws of the Republic of South Africa.

2. To intentionally or unintentionally violate any applicable local, provincial, national, or international law or regulation, including but not limited to the Protection of Personal Information Act (POPIA), the Consumer Protection Act (CPA), and the Electronic Communications and Transactions Act (ECTA).

3. To misrepresent your identity, impersonate another person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity, including Guitar Excellence or its authorised instructors.

4. To interfere with or disrupt the integrity, security, or functionality of the Services, servers, networks, or systems connected to the Site, or to attempt to gain unauthorised access to such systems.

Guitar Excellence and GE Online reserve the right, at their sole discretion, to suspend or terminate access to the Services and/or remove any content found to be in breach of this Acceptable Use clause without prior notice and without refund, in order to protect the safety, legal compliance, and integrity of the Service.

Unlawful activity may be reported to appropriate legal authorities, and Guitar Excellence and GE Online reserve all rights to seek appropriate civil or criminal remedies in the event of non-compliance.

From time to time, the Site may host or make available proprietary, original, or licensed material sourced from third parties. Such material is subject to intellectual property restrictions, licensing terms, and usage limitations imposed by the respective content owners and licensors. In accordance with these terms, Guitar Excellence CC and GE Online PTY (Ltd) (“Guitar Excellence” and “GE Online”) are legally obligated to restrict certain user functionalities, including but not limited to, the ability to download, copy, print, screen-record, or otherwise replicate such content.

Users and subscribers expressly acknowledge and agree:

1. That access to certain third-party or licensed content may be view-only and that download and print functionalities may be intentionally disabled in accordance with licensing obligations;

2. That any attempt to bypass, disable, manipulate, or otherwise circumvent such restrictions constitutes a material breach of these Terms and Conditions and may result in:

   • Immediate suspension or permanent termination of access to the Services;

   • Civil or criminal legal action under applicable intellectual property laws, including the Copyright Act 98 of 1978 and the Electronic Communications and Transactions Act 25 of 2002.

Legally authorised versions of such restricted content may be purchased separately via our online store or through our verified resellers and affiliates. Only those materials explicitly marked as downloadable may be downloaded, and any such permitted video downloads are limited to one (1) download per registered user, per day, when accessed via our designated mobile or desktop applications.

Guitar Excellence and GE Online reserve the right to monitor and enforce compliance with this clause and to take appropriate legal steps to protect intellectual property rights on behalf of themselves and their licensors.

Guitar Excellence CC and GE Online PTY (Ltd) (“Guitar Excellence” and “GE Online”) welcomes the use of hyperlinks to its official website domains, provided that:

1. Any such link does not misrepresent or falsely imply any sponsorship, endorsement, partnership, affiliation, or association with Guitar Excellence or GE Online;

2. The linking party does not use any logos, trademarks, or copyrighted material of Guitar Excellence or GE Online without prior written permission;

3. The linking website does not contain content that is defamatory, unlawful, offensive, or otherwise inconsistent with the values or brand integrity of Guitar Excellence and GE Online.

For user convenience, the Site may include links to third-party websites that are not owned, operated, or controlled by Guitar Excellence or GE Online. These links are provided solely as a service to users and do not constitute an endorsement or recommendation of the third-party content, products, services, or operators.

Guitar Excellence CC and GE Online PTY (Ltd) makes no representations or warranties regarding, and accepts no responsibility or liability for:

• The accuracy, legality, or appropriateness of content on any linked third-party site;

• Any loss or damages arising from your use of or reliance on any such third-party site.

Access to any third-party websites is at the user’s own risk, and users are encouraged to review the terms and privacy policies of those sites independently.

Gift vouchers purchased from Guitar Excellence CC and GE Online PTY (Ltd) (“Guitar Excellence” and “GE Online”) are valid strictly for the duration and purpose specified at the time of purchase and indicated on the voucher itself. Gift vouchers are not transferable, redeemable for cash, or refundable under any circumstances, except where required by applicable consumer protection legislation.

Failure to redeem the gift voucher within the stipulated validity period will result in automatic expiry, and any associated lessons, services, or access will be forfeited without refund or credit.

It is the responsibility of the gift voucher recipient to ensure that they meet all minimum technical and access requirements for participation in online lessons or services. Guitar Excellence and GE Online shall not be held liable for any inability to commence or complete lessons due to the recipient’s failure to meet these requirements.

By purchasing and/or redeeming a gift voucher, the purchaser and recipient acknowledge and accept these terms in full.

Guitar Excellence CC and GE Online PTY (Ltd) (“Guitar Excellence” and “GE Online”) reserve the right, at their sole discretion and without prior notice, to modify, suspend, discontinue, or replace any part of the Site or Services. This includes but is not limited to: video lessons, categories or genres of music, specific instructors or contributors, educational resources, digital content, and data transmission methods.

Guitar Excellence and GE Online may also alter technical aspects such as transmission speeds, formats, or signal characteristics in order to maintain, improve, or update system performance or user experience.

All such changes will be implemented in accordance with applicable laws and, where relevant, the provisions of the Consumer Protection Act, 68 of 2008. Continued use of the Site and Services following any modifications constitutes acceptance of such changes. Should any change materially affect a subscriber’s access to the core elements of the Services for which they have paid, reasonable steps will be taken to ensure that users are informed and, where appropriate, alternative access or a pro-rata refund may be offered in line with statutory requirements.

Please read this Disclaimer carefully before using any of the Services offered by Guitar Excellence CC and GE Online PTY (Ltd) (“Guitar Excellence” and “GE Online”).

By accessing or using the Site and Services, including subscribing to any packages, you acknowledge and agree that all Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by South African law, including the Consumer Protection Act 68 of 2008, Guitar Excellence and GE Online make no warranties or representations, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.

You agree that the use of the Site and all Services, including video lessons, digital content, and resources accessed or downloaded through the Site, is entirely at your own risk. Guitar Excellence and GE Online do not warrant that the Services will be free from errors, viruses, or harmful components, nor that access will always be uninterrupted or secure. While reasonable steps are taken to maintain consistent access, temporary interruptions may occur for maintenance, upgrades, or unforeseen technical reasons. In such cases, the liability of Guitar Excellence and GE Online shall be limited solely to restoring access as soon as practically possible.

Users are solely responsible for ensuring that their personal devices and internet connections are suitable for using the Services. Guitar Excellence and GE Online shall not be liable for any direct or indirect damages, including loss of data, hardware damage, or lost opportunity, resulting from use of or reliance on the Site or Services.

The success, progress, and motivation of any pupil remain the sole responsibility of the pupil. While instructors will make every reasonable effort to support the pupil’s development, Guitar Excellence and GE Online make no guarantees regarding specific outcomes or results. Progress depends on regular practice, engagement, and adherence to the instructional guidance provided.

By continuing to use the Site or Services, you accept the terms of this Disclaimer and indemnify Guitar Excellence and GE Online against any loss or damage arising from your use of or reliance on the Services.

To the fullest extent permitted under South African law, including but not limited to the Consumer Protection Act 68 of 2008, Guitar Excellence CC and GE Online PTY (Ltd) (“Guitar Excellence” and “GE Online”) shall not be liable for any direct, indirect, incidental, special, punitive or consequential damages whatsoever. This includes, but is not limited to, damages arising from loss of income, loss of data, interruption of business, or claims of third parties, whether arising in contract, delict (including negligence), strict liability or otherwise, even if Guitar Excellence or GE Online has been advised of the possibility of such damages.

This exclusion applies to, but is not limited to, any loss or damages resulting from:

• the use or inability to use the Services;

• any unauthorised access to or alteration of transmissions or data;

• any conduct of third-party service providers or instructors, whether or not engaged by Guitar Excellence or GE Online; or

• reliance on any information, advice, content, or instructional material provided on the Site or by instructors.

While Guitar Excellence and GE Online take reasonable steps to vet and contract only qualified, professional instructors, all instructors operate as independent contractors and are not employees of Guitar Excellence or GE Online. Accordingly, Guitar Excellence and GE Online cannot be held liable for the actions, omissions, misconduct, or instructional outcomes of any instructor.

By using the Services, you agree to indemnify, defend, and hold harmless Guitar Excellence, GE Online, their directors, officers, employees, agents, contractors, and affiliates from and against any and all claims, demands, liabilities, damages, losses, and expenses (including legal costs on an attorney-and-own-client scale) arising out of or in connection with:

• your use of the Services;

• any breach of these Terms and Conditions by you;

• any act or omission of an instructor acting under the auspices of Guitar Excellence or GE Online.

This clause shall survive the termination or cancellation of any subscription or use of the Services.

These Terms and Conditions constitute the entire agreement between you and Guitar Excellence CC and GE Online (Pty) Ltd (“Guitar Excellence” and “GE Online”) with respect to the use of this website, the Services offered, and any related interactions. They supersede and replace all prior or contemporaneous communications, representations, agreements or understandings—whether written or oral—between you and Guitar Excellence or GE Online.

No amendment, waiver, or modification of any provision of these Terms shall be valid unless in writing and signed by an authorised representative of Guitar Excellence or GE Online.

These Terms and Conditions, including any disputes arising from or related to their interpretation or application, shall be governed by and construed in accordance with the laws of the Republic of South Africa, without giving effect to any conflict of law principles.

By registering for or subscribing to the Site and Services, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions as well as the Privacy Policy, which is incorporated herein by reference. It is your responsibility to familiarise yourself with any updates or changes that may be made to these policies from time to time.

Referred to as the “Site”, owned and operated by Guitar Excellence CC and GE Online PTY (Ltd). (“Guitar Excellence” & “GE Online”). Subject to the following Terms and Conditions (T&Cs), Guitar Excellence provides users of the Site with access to a collection of guitar lessons, guitar courses, guitar-playing resources, guitar products for sale and forums of users and subscribers (the “Services”). Guitar Excellence & GE Online reserves the right to amend these from time to time and at any time. The most current version of the T&C is posted at Guitar Excellence’s website domains, and subscribers are responsible for reviewing the T&C to ensure knowledge of such modifications. Use of the Services by a user shall constitute the subscriber’s acceptance of these Terms and Conditions

Organization Name: Guitar Excellence CC & GE Online PTY (LTD)

Address: 35 Fredman Drive

City: Sandton 2196

State: Gauteng

Country: Republic of South Africa

Web Sites(s):
www.guitarexcellence.co.za
www.guitarexcellence.co.uk
www.guitarexcellence.net

The site www.guitarexcellence.co.za allows the user, to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out to a current pupil of Guitar Excellence CC & GE Online (Pty) Ltd.
A purchasing contract (“sale”) between you and Guitar Excellence CC & GE Online (Pty) Ltd only comes into effect once you have fully completed and submitted the online order form for one or more products in your basket (“shopping cart”) AND your payment has been authorized by Guitar Excellence CC & GE Online (Pty) Ltd and cleared into our bank account. The above is dependent upon the product being available.

Products on Guitar Excellence CC & GE Online (Pty) Ltd cannot be reserved to be bought at a later stage, and placing an item in your basket without completing the order does not amount to a sale or an order. This means that Guitar Excellence CC & GE Online (Pty) Ltd may remove any item from your basket before the sale actually takes place in the event of the product going out of stock.

Guitar Excellence CC & GE Online (Pty) Ltd cannot be held responsible if an order has become unavailable by the time you try to complete a purchase at a later stage. The invoice for your purchase will be available online in the “My Account” section on the site when you log into www.guitarexcellence.co.za. A copy of this invoice will be included in your parcel.

Guitar Excellence CC & GE Online (Pty) Ltd reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you. Guitar Excellence CC & GE Online (Pty) Ltd will be liable for reimbursing you the rand value paid only if you have already paid for the cancelled order. You have the right to return item(s) purchased within a fourteen (14) day period from purchase date provided goods are unopened, un-used and return in original condition and packaging. This is only for physical goods and not services.

Guitar Excellence CC & GE Online (Pty) Ltd reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely. Guitar Excellence CC & GE Online (Pty) Ltd may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.

In the event of a fraudulent purchase being placed on Guitar Excellence CC & GE Online (Pty) Ltd, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Guitar Excellence CC & GE Online (Pty) Ltd does not process refunds for orders suspected of fraud. The relevant banking or online payment gateway will initiate a resolution and further instructions. Guitar Excellence CC & GE Online (Pty) Ltd does not provide order details relating to orders suspected of fraud.

The Regular Retail Price

The Regular Retail Price (“RRP”) is the standard price that Guitar Excellence CC & GE Online (Pty) Ltd charges for the product. The RRP is determined by considering the suppliers’ price, market conditions, and the prices being offered by other local retailers as well as currency fluctuations.

Please note that RRPs can change over the course of several seasons, months, weeks and days over which the product may be sold. The RRPs applicable at the time the product is introduced may differ from the RRP at the time of your purchase.

The Discount Price

When Guitar Excellence CC & GE Online (Pty) Ltd is having a sale or is running a discounted promotion on specific products on the site – the discount price is shown on the product’s product page, as well as the Regular Retail Price (“RRP”). The discount price will be shown in red and the RRP will be shown alongside it – but will be crossed out.

When a discount price is shown on the product page, the discount price is the price you will pay when you add the product to your cart at the discounted price, and conclude the sale at the discounted price i.e. the purchase price.

Pricing Accuracy

Every reasonable effort will be made to ensure that the RRP and, if applicable, the Discount Price of all products on Guitar Excellence CC & GE Online (Pty) Ltd are correct at the time of your purchase. If, however, the product is offered at an erroneous price, Guitar Excellence CC & GE Online (Pty) Ltd will not be obliged to supply the said product at the incorrect price.

Guitar Excellence CC & GE Online (Pty) Ltd will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price or source a substitute with the payers permission.

For orders of R500.00 or more, in Johannesburg, Cape Town & Pretoria within South Africa, Guitar Excellence CC & GE Online (Pty) Ltd delivers door-to-door free of charge.

For orders under R500.00 in Johannesburg, Cape Town & Pretoria within South Africa, Guitar Excellence CC & GE Online (Pty) Ltd charges a fee to be confirmed at check-out to deliver door-to-door with your teacher at your next scheduled weekly lesson dependent on stock availability and may take up to 21 working days.

Guitar Excellence CC & GE Online (Pty) Ltd only accepts payments made by Visa and MasterCards, as well as chipped debit cards that have been activated for online purchases only. When you place an order, the transaction details are presented to the bank and payment gateway for authorisation of the payment amount.

If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorized to use the credit card for payment of your order and that there are sufficient funds in this credit card account to cover the costs of any transactions you complete with Guitar Excellence CC & GE Online (Pty) Ltd at www.guitarexcellence.co.za

Guitar Excellence CC & GE Online (Pty) Ltd delivers and collects your orders directly to and from your residential address where your weekly home lessons are confirmed with Guitar Excellence CC & GE Online (Pty) Ltd. Upon submitting your address during checkout the only acceptable delivery address is your registered home address where your home lessons subscription takes place every week with your teacher.

Guitar Excellence CC & GE Online (Pty) Ltd accepts no responsibility of the handing over of guitars and amps to your teacher for repairs and maintenance services purchased with Guitar Excellence CC & GE Online (Pty) Ltd. It is up to the buyer or pupil to ensure that all goods handed over to your teacher are insured in the case of loss, theft or any other cause whatsoever.

Guitar Excellence CC & GE Online (Pty) Ltd does not hold stock of any goods as seen on the website therefore, cannot accept returns for incorrect orders placed and cannot issue refunds under these circumstances unless goods are faulty, damaged or broken. The warranty will be fulfilled by our suppliers.

If your parcel is lost due to theft, loss, act of God or any other cause whatsoever your teacher assigned to you is solely responsible for the replacement of your order. Guitar Excellence CC & GE Online (Pty) Ltd is not responsible for goods handed over to your teacher for our repair services or for goods lost, damaged in transit from your teacher. Your teacher is solely responsible for the replacement of your order regarding all orders placed with Guitar Excellence CC & GE Online (Pty) Ltd as well.

If a product is bought within the stipulated time frame of 14 days, it may qualify to be covered under supplier’s warranty.

The Consumer Protection Act now reinforces in South Africa what has been stipulated in warranty documents included with products stating:

1. Warranty, often mistakenly called a guarantee, is a legally binding assurance that the product has certain properties.
2. If a product becomes defective within a specified period of time, it may either be replaced or repaired within the warranty terms.
3. Warranty states that the goods have no hidden defects or defects that originate at the point of production that will make them unfit for the purpose for which they were bought.
4. If there is a hidden defect or the defect originates as a result of a defect created at the production point, the warranty within the specified time is applicable.
5. The CPA also states that there is an implied term that the goods are reasonably suitable for the purposes for which they are intended.
6. Any form of warranty lapses should the goods have been tampered with or opened at any place other than the distributor designated by the brand’s workshop or a workshop appointed by the distributor.

In order for a product to be covered under warranty the following factors need to be applicable:

1. It must have been purchased by the end-user within the applicable warranty time frame specified by the manufacturer.
2. The defect must be as a result of a latent defect that originated at the point of production that makes the item unfit for the use it was intended.
3. No person other than a repair person appointed by the distributor has opened the item.

What deems an item not to be covered under warranty:

1. Defects or technical issues that fall outside of the manufacturer’s control.
2. When products work’s as they are intended to work, but due to external factors that the supplier or manufacturer has no control of, these products fall outside of warranty.
3. When it is deemed that the external factors of usage, wear and tear created the fault and the fault did not originate as a result of an internal production defect.

Anyone trying to download malware or damaging coding on guitarexcellence.co.za, or who tries to gain unauthorized access to any page on this site, will be prosecuted.

Guitar Excellence CC & GE Online (Pty) Ltd will claim civil damages from such person if Guitar Excellence CC & GE Online (Pty) Ltd suffers any damage or loss.

You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.

You allow Guitar Excellence CC & GE Online (Pty) Ltd to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Guitar Excellence CC & GE Online (Pty) Ltd has no access to any confidential information regarding your payment method.

Guitar Excellence CC & GE Online (Pty) Ltd registration documents and the registered domain name are verified and underwritten by Cloudflare.

This T&C constitutes the entire agreement between you and Guitar Excellence and GE Online and shall govern your use of the site and its Services, superseding any prior agreements between you and Guitar Excellence and GE Online. This T&C and the relationship between you and Guitar Excellence and GE Online shall, be governed by the laws of the Republic of South Africa. By signing up to the Site, you understand and agree to the items in our privacy policy.

Guitar Excellence CC & GE Online (Pty) Ltd is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Guitar Excellence CC & GE Online (Pty) Ltd is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.

However, neither Guitar Excellence CC & GE Online (Pty) Ltd nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.

Furthermore, Guitar Excellence CC & GE Online (Pty) Ltd provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing [email protected] or by calling 0861 GUITAR

Although the products on the site may be under guarantee, the site itself is offered on an “as it is” basis and is not set up or delivered according to your individual specifications.

This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs.

You and Guitar Excellence CC & GE Online (Pty) Ltd are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.

Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or Un-enforceability of an individual term.

Guitar Excellence CC & GE Online (Pty) Ltd has to take all reasonable steps to protect your personal information. For the ends of this clause, ”Personal information” is defined according to the details in the Promotion of Access to Information Act, number 2 of 2000 (PAIA).

Guitar Excellence CC & GE Online (Pty) Ltd is authorized to gather, store and use the following of your information:

Name and surname
Date of birth
Sex
Citizenship
Nearest City
Non-personal click patterns
Email address
IP address, and
ID or passport number

Our site uses cookies to differentiate between members and non-members. We use a third-party tracking service Google Analytics that uses cookies and web beacons/pixels to track non-personal data about visitors on our site. We track all usage (including, but not limited to: pages visited, time on site, browser information, geographic location) to improve the user experience. The use of cookies and web beacons/pixels by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy policy. We do not have access or control over these cookies.

Our site’s email sign up, login and registration forms asks visitors to provide contact information (like their name and email address). We use contact information gathered from the registration form to contact the visitor when necessary. This information is kept private and is not shared with other companies. Demographic and profile data is also collected at our site. We use this data to tailor the user’s experience at our site, showing them content that we think will interest them and displaying the content according to their preferences. This information may be shared with advertisers on an aggregate (not personal) basis. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. We may provide your personal data to companies, such as PayPal, that provide services to help us with our business activities such as billing or offering customer service. These companies are authorized to use your personal data only as necessary to provide these services to us. We use your personal data to provide services to you. We also use this data to send updates to our sites and marketing communications. You can opt out of receiving promotional email by following the directions included in the emails. We will share your personal data with third parties only in the ways that are described in this privacy policy. We will retain your personal data for as long as your account is active or as needed to provide you services. Please contact us, if you wish to cancel your account or request that we no longer use your data to provide you services. We will retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not knowingly collect personal data from children or collect data from anyone under the age of 13.

We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Guitar Excellence CC & GE Online (Pty) Ltd is entitled to gather, store and use the above information and may from time to time send you information regarding our products and services, which you may opt out.