School Terms And Conditions

• Subscription Service Overview: Guitar Excellence CC and GE Online PTY (Ltd) offer a subscription service consisting of one (1) thirty (30)-minute guitar lesson per week. Lessons are conducted at a designated teaching area within your school or online, on a set day and time, throughout the school term.

• Lesson Substitution: In the event that the school is closed for any reason (e.g., public holidays, school closures), a suitable online equivalent lesson will be provided in place of the in-person lesson. This substitution will be made at Guitar Excellence’s discretion.

• Lesson Options: Subscribers may choose between a group lesson, one-on-one individual lesson, or on-demand lessons, depending on availability and preference. The type of lesson may be adjusted by Guitar Excellence in accordance with the subscriber’s preferences, school schedule, and instructor availability.

• Public Holidays and School Terms: Guitar lessons will not be held on South African public holidays. A “school term” is defined as a period of instruction at a school:

  • For schools with three (3) terms per academic year: Each term will generally last for four (4) months.

  • For schools with four (4) terms per academic year: Each term will generally last for three (3) months.

  Each school term will typically consist of between eight (8) to ten (10) lessons, depending on the length of the term and the number of available school days.

• School Holidays and Delays: There will be no guitar lessons during school holidays. Lessons will resume at the start of the school term, beginning with the first week of the school’s reopening, unless otherwise specified by the school. Guitar Excellence CC and GE Online PTY (Ltd) are not responsible for any lessons missed due to the delayed start of extracurricular activities by the school. No refunds will be provided for lessons missed due to school-related delays, including any changes to the start of extra-murals or school closures.

• Access to Additional Content: Subscribers who maintain a valid subscription will have access to Guitar Excellence CC and GE Online PTY (Ltd)’s exclusive online store and on-demand HD lessons.

• Responsibility for Attendance: Guitar Excellence CC and GE Online PTY (Ltd) operate as a subscription-based service, where the pupil is reserving a specific time slot with a teacher for each lesson. As such, lessons missed or cancelled by the pupil, for any reason whatsoever, will still be charged in full. The payment made covers the reserved time slot, not the actual lesson.

• Notification of Absence: Pupils are responsible for informing their teacher of any changes to their schedule. In the event that a pupil must miss a lesson, it is the pupil’s responsibility to notify the teacher at least 24 hours before the scheduled lesson time. Failure to provide adequate notice may result in the lesson being considered forfeited, and the pupil will still be charged for that lesson.

• Teacher-Cancelled Lessons: If a teacher is required to cancel a lesson, the lesson will either be rescheduled or a substitute teacher will be made available. Guitar Excellence CC and GE Online PTY (Ltd) will make reasonable efforts to ensure that lessons are completed as scheduled, either by rescheduling or offering a suitable replacement.

• Special School Events: If there are special school events (e.g., field trips, school performances, etc.) that affect a pupil’s ability to attend their scheduled lesson, it is the responsibility of the pupil or parent to inform the campus teacher in advance. Guitar Excellence CC and GE Online PTY (Ltd) will make reasonable efforts to accommodate any necessary schedule changes resulting from these events.

• Online Registration: All school lessons must be registered via the Guitar Excellence CC and GE Online PTY (Ltd) website. Only online registration is accepted for school-based and online lessons. By registering online, you agree to the terms and conditions set forth by Guitar Excellence CC and GE Online PTY (Ltd) and accept the associated payment obligations.

• Payment Obligations: The termly fee for lessons is agreed upon with your school and is divided into monthly payments, which include the holiday months. The subscription is automatically renewed, and the monthly fee is charged on the same date each month, which corresponds to the anniversary of your initial sign-up date. It is your responsibility to ensure that payments are made on time.

• Failure to Pay: In the event of non-payment or any outstanding debt, Guitar Excellence CC and GE Online PTY (Ltd) reserves the right to suspend services and cease providing lessons to the pupil until all outstanding amounts are settled. Guitar Excellence CC and GE Online PTY (Ltd) will notify you of any outstanding debt and provide a reasonable period to resolve the matter.

• Debt Collection and Reporting: Guitar Excellence CC and GE Online PTY (Ltd) reserves the right to pursue the collection of any outstanding amounts owed, including but not limited to tuition fees, additional service charges, and any applicable legal fees. In the event of non-payment, Guitar Excellence CC and GE Online PTY (Ltd) may report any unpaid debts to the relevant credit bureaus (such as ITC or similar organizations) in accordance with South African law, including the National Credit Act, 2005.

• Legal Fees: Should Guitar Excellence CC and GE Online PTY (Ltd) need to initiate legal action to recover any unpaid amounts, you agree to be responsible for all costs incurred, including but not limited to legal fees, collection agency fees, and any other costs related to the recovery of the outstanding debt.

• Notice Period for Cancellation: You are required to provide one (1) full calendar term’s notice to Guitar Excellence CC and GE Online PTY (Ltd) to cancel your subscription. The notice must be given within the first five (5) calendar days from the start of the term. Any notice of cancellation received after this period will not be considered valid until the following term.

• Acknowledgment of Cancellation: Guitar Excellence CC and GE Online PTY (Ltd) will acknowledge your cancellation request in writing. This written acknowledgment will serve as confirmation that your cancellation request has been received and processed. Only when this written acknowledgment is received will the cancellation be considered effective.

• Proof of Cancellation: After the full cancellation notice period has been completed, Guitar Excellence CC and GE Online PTY (Ltd) will provide you (the customer, payer, or credit card holder) with proof of cancellation. This proof will confirm that the termination of services has been completed and that no further charges will be made beyond the termination date, provided that the notice was properly given and acknowledged.

• Responsibility for Overcharged Accounts: Guitar Excellence CC and GE Online PTY (Ltd) will not be held responsible for any overcharged accounts beyond the termination date, unless:

  • The cancellation was properly and timely communicated by you, the customer.

  • The cancellation was confirmed in writing by Guitar Excellence CC and GE Online PTY (Ltd).

  • Your account was terminated via our online payment gateways.

• Customer Responsibility: It is the responsibility of the customer to ensure that the cancellation notice is provided in accordance with the terms set out above, and to ensure that cancellation is acknowledged in writing. If this process is not followed, you may remain liable for payments for the next term.

• Music School Levy: In certain cases, a music school levy may be payable to the school as part of the value-added extra-mural services for guitar lessons provided by teachers contracted to Guitar Excellence CC and GE Online PTY (Ltd) on the school premises. This levy is for the account of the pupil and is separate from the subscription fee for the guitar lessons.

• Payment of Levy: The music school levy will be added to your monthly subscription fee and collected by the school as part of the additional charges related to the extra-mural services. The payment of the levy is the responsibility of the pupil and/or their legal guardian and is payable directly to the school as determined by the relevant school’s service level agreement.

• No Responsibility for Levy Accounts: Guitar Excellence CC and GE Online PTY (Ltd), along with its contractors and instructors, are not responsible for the payment, collection, or management of the music school levy. The levy is an agreement between the school and the pupil, and any issues or disputes regarding the levy, including but not limited to the non-payment or underpayment of such levy, do not involve Guitar Excellence CC and GE Online PTY (Ltd).

• Outstanding Debts: In the event of any outstanding music school levy amounts, Guitar Excellence CC and GE Online PTY (Ltd) reserve the right to report the outstanding debt to the Information Trust Corporation (ITC) or any other relevant credit bureau as part of standard debt recovery procedures, should the debt remain unpaid after all reasonable efforts to recover the amount.

• Pupil’s Responsibility: It is the responsibility of the pupil or their legal guardian to ensure that the music school levy is paid in full and on time. Any failure to settle the levy may result in the pupil’s inability to participate in extra-mural lessons, which is not the responsibility of Guitar Excellence CC and GE Online PTY (Ltd).

• Non-Refundable Subscriptions: All subscriptions are non-refundable. By subscribing to the services provided by Guitar Excellence CC and GE Online PTY (Ltd), you acknowledge and agree that the subscription fee is non-refundable, regardless of whether lessons or services are utilised.

• Exceptional Circumstances: Guitar Excellence CC and GE Online PTY (Ltd) may, at its sole discretion, provide refunds in exceptional circumstances. Exceptional circumstances may include, but are not limited to, situations where the service is not provided as agreed or in cases where the consumer is unable to receive the service due to circumstances outside their control. However, in the event of a force majeure (as defined in a separate clause below), the provisions of that force majeure clause will govern any claims for refunds or service disruptions and may affect the applicability of this refund policy.

• Refund Process: Refunds, if granted, will be processed once a month and may take up to thirty (30) business days to complete. Refunds will be made to the original payment method or in another manner at the sole discretion of Guitar Excellence CC and GE Online PTY (Ltd).

• CPA Compliance: This refund policy is subject to your rights under the Consumer Protection Act of South Africa, including the right to request a refund under certain circumstances, such as when the service is found to be defective or not as described. Guitar Excellence CC and GE Online PTY (Ltd) will comply with the provisions of the CPA in handling refunds and consumer disputes.

• External Examination Costs: All costs associated with external examinations are for the payer’s account and not the responsibility of Guitar Excellence CC and GE Online PTY (Ltd). This includes, but is not limited to, exam curriculum books, exam registration or enrollment fees, and any other fees levied by the examination body. These exams are conducted externally by third-party examination bodies. Guitar Excellence CC and GE Online PTY (Ltd) will assist in facilitating the process to the best of our abilities, in cooperation with our pupils and parents.

• School Concerts: School concerts, including any performances or related events, are arranged and organized by the school’s music department. Guitar Excellence CC and GE Online PTY (Ltd) may assist in facilitating the funding and ticketing for such events through our online store, as required. Any costs associated with attending, performing, or participating in school concerts are the responsibility of the pupil or the pupil’s guardians.

1. Ownership: All notes, tutorials, examination resources, and other educational materials provided by Guitar Excellence CC and GE Online PTY (Ltd) are the property of Guitar Excellence CC and GE Online PTY (Ltd), unless otherwise stated. These resources are provided to the learner for personal educational use only.

2. Restrictions on Use: The payer and learner agree not to copy, photocopy, scan, distribute, or create any form of replication of such resources, in whole or in part, without the express written permission of Guitar Excellence CC and GE Online PTY (Ltd).

3. Copyright: All songs, music notes, and other materials provided to pupils during lessons are for the sole purpose of learning. These materials are an interpretation of the musical works and remain under the copyright of Guitar Excellence CC and GE Online PTY (Ltd). Any unauthorised use or reproduction of these materials is prohibited.

1. No Guarantee of Success: Guitar Excellence CC and GE Online PTY (Ltd) makes no guarantees regarding the success, motivation, commitment, or progress of any pupil. While every effort will be made to support steady progress, the outcome is contingent on the pupil’s own practice, commitment, and adherence to their prescribed workload.

2. Role of the Learner: Progress in lessons is primarily dependent on the learner’s engagement and consistent practice. Guitar Excellence CC and GE Online PTY (Ltd) cannot be held responsible for the results, progress, or outcomes of the learner, as these are directly influenced by the learner’s efforts and participation.

All lessons provided by Guitar Excellence CC and GE Online PTY (Ltd) are scheduled and confirmed directly with your assigned instructor through the official channels of Guitar Excellence CC and GE Online PTY (Ltd).

The client hereby agrees not to engage, solicit, or otherwise contract, directly or indirectly, with any instructor introduced to them by Guitar Excellence CC and GE Online PTY (Ltd) for the purpose of receiving music tuition or related services outside the scope of services provided by Guitar Excellence CC and GE Online PTY (Ltd), without prior written consent from the company.

Furthermore, in the event that an instructor ceases to provide services for or on behalf of Guitar Excellence CC and GE Online PTY (Ltd), the client agrees not to engage that instructor independently for any tuition or related services for a period of twelve (12) months following the date of termination of the instructor’s contract with Guitar Excellence CC and GE Online PTY (Ltd).

This clause is essential to protect the intellectual property, goodwill, and business interests of Guitar Excellence CC and GE Online PTY (Ltd), and shall survive the termination of any subscription or lesson agreement.

Guitar Excellence CC and GE Online PTY (Ltd) is committed to a rigorous vetting and quality assurance process to ensure that only suitably qualified and professional instructors are contracted to deliver guitar instruction. All instructors operate as independent contractors under agreement with Guitar Excellence CC and GE Online PTY (Ltd), and provide services using our systems and under our operational guidance.

While every effort is made to uphold professional standards, Guitar Excellence CC and GE Online PTY (Ltd) does not accept liability for the personal conduct, actions, or omissions of any instructor during the course of service delivery. Accordingly, the client hereby indemnifies and holds harmless Guitar Excellence CC and GE Online PTY (Ltd), its directors, officers, and agents from and against any and all claims, demands, liabilities, losses, or damages of any nature arising out of or in connection with any act or omission of an instructor contracted to Guitar Excellence CC and GE Online PTY (Ltd), whether occurring during lessons, on school premises, online, or otherwise.

Instructors contracted by Guitar Excellence CC and GE Online PTY (Ltd) act in their independent capacity, and nothing in this agreement shall be construed as creating a relationship of employment, agency, joint venture, or partnership between the instructor and the company.

Should any contractor or representative of Guitar Excellence CC and GE Online PTY (Ltd) be prevented from performing their contractual obligations due to circumstances beyond their reasonable control—such as force majeure, including but not limited to natural disasters, national emergencies, pandemics, government-imposed restrictions, school closures, or other acts of God—then Guitar Excellence CC and GE Online PTY (Ltd), its contractors and representatives shall be deemed to have discharged their obligations for the duration of such events, and shall not be held liable for any failure or delay in performance resulting therefrom.

Clients are required to report any concerns regarding the quality, conduct, or behaviour of an instructor directly to Guitar Excellence CC and GE Online PTY (Ltd) in writing at the earliest opportunity, so that appropriate steps can be taken.