Subscription Service

Guitar Excellence CC and GE Online PTY (Ltd) operate as a subscription service consisting of four (4) guitar lessons in the comfort of your own home per month at a set day and time every week. There is a concession of 15 minutes before and after the agreed set time for the lesson. This is due to the nature of traffic congestion and weather unpredictability out of our control. Migration of subscription will only occur after one months notice and a downgrade fee will apply. The monthly fee remains the same throughout the year may and will only fluctuate due to your teacher missing lessons which are credited to your account. Some months may contain five (5) lessons in the month and/or less for public holidays. Guitar lessons are not provided on public holidays within South Africa. Every year from the second week in December till the first or second week in January there will be no lessons for a period of three (3) to four (4) weeks. These lessons are accounted for throughout the year with months that have five (5) lessons in them. All subscribers to our lessons will have online access to our exclusive online store and on-demand HD lessons with a valid subscription. 

Cancellation of Lessons

Lessons missed or cancelled by pupils for any reason whatsoever will be charged for. You are paying for your time slot not the actual lesson. In the event of exams/holidays/mid-life travels please inform your teacher a month in advance as we will try and make these lessons up. If not possible they will be charged for. Pupils have booked a time on a particular day and as a subscription service are charged for this booked time with a teacher. Pupils are responsible for informing your teacher of any changes to your timetable. Please inform your teacher at least a day before the lesson if the pupil has to miss the lesson. Every effort will be made to make up that lesson diary permitting, although this may not be possible and the lesson will be charged for. If your teacher needs to cancel a lesson, a make up will be scheduled, pupils dairy permitting or you will be issued a credit note.

Payments

Only direct EFTs, direct deposits or debit orders are accepted. Guitar Excellence CC and GE Online PTY (Ltd) as a company reserves the right to hand over any details to relative authorities as to obtain any outstanding debt due by you the payer to Guitar Excellence CC and GE Online PTY (Ltd). Guitar Excellence CC and GE Online PTY (Ltd) reserves the right to stop teaching any pupil due to lack of/or payments due. Guitar Excellence CC and GE Online PTY (Ltd) reserve the right to list any bad debts written off to the ITC.

EFT

As with standard business practice, your first payment will have two months of fees as the additional payment will be your final months’ notice deposit should you not choose to go on our debit order system. You may do a direct deposit into our account if you are not on the debit order system with your PO number/reference as on your invoice. If the payer requests, your deposit will be used for your final month of tuition or can be used as a subsidiary subscription for one (1) year of video subscription access after your home lesson termination. 

DEBIT

Debits are made in advance for the month and go off on the 1st of every month. Debit orders require no deposit. 

Gift Vouchers

Gift vouchers purchased at Guitar Excellence and GE Online are only valid for the period specified on the product and are not open ended. Failure to use the gift in the allocated timeframe will result in the lessons and/or access forfeited. Gift vouchers are non-refundable. By purchasing a gift voucher the person receiving lessons has the allocated minimum requirements for lessons to commence and is not the responsibility of Guitar Excellence and GE Online.

Refunds

All subscriptions are non-refundable. Guitar Excellence CC and GE Online PTY (Ltd) may from time to time at its discretion provide refunds in exceptional circumstances.

Copyright

All notes, tutorials, pictures, videos, and examination resources are the property of Guitar Excellence CC and GE Online PTY (Ltd) unless otherwise stated. They may only be used by the learner to whom they are given. The client and learner agree not to copy, photocopy, scan, distribute or make any form of replication of such resources, without the express permission of Guitar Excellence CC and GE Online PTY (Ltd). All songs, music notes and other notes that are given to pupils during lessons are for the sole purpose of learning and is an interpretation of the musical work and is under copyright to Guitar Excellence CC and GE Online PTY (Ltd). This includes and is not limited to videos, testimonials, and pictures of pupils for marketing purposes on the companies social media platforms. There will be no information regarding pupils with Guitar Excellence and GE Online shared online except for their name. 

Disclaimer

Guitar Excellence CC and GE Online PTY (Ltd) is not responsible for the success, motivation, commitment and progress of any pupil. Every effort will be made to ensure steady progress is made if the pupil practices according his or hers workload. We cannot guarantee results on Guitar Excellence CC and GE Online PTY (Ltd) behalf.

Termination

One month’s notice is required and a termination letter will be filled out by the pupil. Only once Guitar Excellence CC and GE Online PTY (Ltd) has acknowledged receipt of this termination letter then lessons will be stopped at the end of the following month. All customers on debit order and EFT cancelling services with Guitar Excellence CC and GE Online PTY (Ltd) cannot terminate during the month of November as lessons that are accounted for during the year (months with 5 weeks/lessons in them) are accounted for your by December payment. Your final month of lessons will only consist of four (4) should you have been with a customer of Guitar Excellence CC and GE Online PTY (Ltd) for less than thirteen (13) months. 

Indemnity

Guitar Excellence CC and GE Online PTY (Ltd) is committed to meticulous screening of instructors to ensure that only top quality professional guitar instructors are chosen for its clients. However, Guitar Excellence CC and GE Online PTY (Ltd) cannot be held responsible for the actions and conduct of its instructors. Each guitar instructor has contracted with Guitar Excellence CC and GE Online PTY (Ltd) as an independent contractor, operating with the support and under the guidance and systems of Guitar Excellence CC and GE Online PTY (Ltd). Therefore, the client hereby indemnifies and holds Guitar Excellence CC and GE Online PTY (Ltd) harmless against any and all claims arising from any act or omission by the instructor whilst rendering instruction under the auspices of Guitar Excellence CC and GE Online PTY (Ltd). Should the client become aware of any concern relating to the quality, behaviour or actions of an instructor, they hereby agree to contact Guitar Excellence CC and GE Online PTY (Ltd) immediately.

Non - Circumvention

All lessons with Guitar Excellence CC and GE Online PTY (Ltd) are confirmed with your teacher directly. The client agrees not to privately approach or solicit the services of instructors introduced to them by Guitar Excellence CC and GE Online PTY (Ltd) regarding the provision of tuition of any kind whatsoever. In addition, the client agrees not to request or receive tuition from any instructor who leaves the service of Guitar Excellence CC and GE Online PTY (Ltd), for a period of 12 months from the date of termination of such instructor’s tutoring contract with Guitar Excellence CC and GE Online PTY (Ltd)